Regulation & Reporting
Antonine Credit Union is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. We are also a member of the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service (FOS).
Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA)
All UK credit unions are authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. The FCA and the PRA supervise us to ensure we are meeting our regulatory requirements. Our Firm Reference Number (FRN) is 213818 and you can see us on the Financial Services Register.
Governance
Our credit union is governed by Board of Directors, who are elected by the membership at Annual General Meeting (AGM). All Directors are individually approved by the PRA & FCA and are known as an “Approved Persons”. The Senior Managers and CEO are also “Approved Persons” with role-specific functions.
Auditors
We use professionally qualified External Auditors to perform an annual inspection of the credit union’s business and report to the membership at the Annual General Meeting each year.
Insurance
Credit unions are required by law to maintain an insurance policy to protect the credit union and its members against fraud or theft. We currently hold this policy alongside numerous others to provide members with reassurance that their credit union and their savings are not at risk.
Financial Services Compensation Scheme
Our credit union is covered by the Financial Services Compensation Scheme (FSCS). This scheme was set up to provide a safety net should a bank, building society or credit union become insolvent.
Important information about compensation arrangements
We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.
In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all eligible depositor’s accounts with the credit union, including their share of any joint account, and not to each separate account.
Your eligible deposits with Antonine Credit Union are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Antonine Credit Union terms and conditions state that a member’s collective savings balance is not permitted to exceed £15,000.
For further information about the compensation provided by the FSCS scheme (including the amounts covered and eligibility to claim) please ask at your credit union, refer to the FSCS website or call the FSCS on 0800 678 1100 or 0207 741 4100 The FSCS has also put together this information leaflet that explains how your money is protected.
Please note only compensation related queries should be directed to the FSCS.
Financial Ombudsman Service
Providing the highest levels of member service is of utmost importance to us and we welcome feedback from our members at any time. In the event that a member is dissatisfied with any aspect of our service, we will endeavour to resolve the complaint as effectively and efficiently as possible.
We have an internal complaints procedure to help resolve any issues or concerns. In the event that our members have a complaint that Antonine Credit Union is not able to resolve, members can forward it to the Financial Ombudsman Service, within 6 months of receiving our final response letter.
The Financial Ombudsman Service (FOS) has been set up by law to help settle individual disputes between consumers and financial firms.
The FOS will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.
If you are not happy with a final response given to a complaint or if no final response has been provided within an 8 week period from the date of initial complaint, you are then eligible to contact the Financial Ombudsman Service and request they investigate the matter on your behalf. No charge will be made for this and any decisions made will be binding on the financial institution concerned.
More Information Further information on the Financial Ombudsman Service can be found at:
www.financial-ombudsman.org.uk